Tips on How to Protect Endorsements

Monday, October 4, 2010

Tips on How to Protect Endorsements

Endorsements are a staple in the sports business world, but that does not mean they come easy for athletes.  It is up to the client to uphold their public image in order to protect their product deals.  Companies are going to look out for their brands in the same manner and need some sort of insurance policy and sometimes more importantly, an exit strategy.  Morality clauses are becoming increasingly popular. These are agreements that allow companies to end a deal due to a scandal or indiscretion by direct involvement of the athlete.  Unfortunately for them, athletes are on a main stage for scrutiny, they have to be prepared.  Indeed all clients are different, but all effective crisis communication requires management before, during, and after any crisis.

Here are some tips for dealing with crisis communications:

1. All communication after a crisis has to be fast-paced.  Always respond in a timely manner. Stalling gives the illusion of not being sure of oneself. This can cause an audience to question the validity of statements. 

2. Correct all inaccurate information quickly. Never allow 24 hours to pass without addressing errors in any statement. With new media, not correcting immediately, causes a domino effect. At that point your responses are at a disadvantage.

3. Never lie, without having a justified reason to do so. This tip is probably the trickiest. A general rule of thumb is that if your statements cannot be justified by someone else, do not do it. It will probably come back to hurt your credibility.

4. Any cooperation on your part helps resolve things quickly. Especially in matters of the law, always abide by the rules of law enforcement.

5. Ride it out and focus on your sport. Everything in media is a phase. The first phase is the hardest to go through. Stick to your plan and follow it through. After all, that’s why crisis plans are created in the first place.

6. Use media attention to your advantage. Always try to spin a negative into a positive. Divert the topic of the crisis by interjecting additional stories that represent good references to combat the bad.

- Amira 

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